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Business IT Support and Computer Maintenance 2017-06-04T19:09:11+00:00

Business IT Support and Computer Maintenance

We can support small to medium sized businesses with all of your computing needs , so whether you have a one-off IT support issue, require on-going computer maintenance or computer repair, cosmic computers can help.

Our regular IT support service even helps prevent problems before they occur, saving you time and money. We have designed many packages for you and your business – details below.

Bronze Package

£60Monthly
  • Email and Telephone Support *
  • 1 Hour Onsite Support p/m
  • 2 Hours Remote Support p/m
  • 48 Hours Response Time ****
  • 5% off any additional bills *****

Silver Package

£120Monthly
  • Email and Telephone Support *
  • 2 Hours Onsite Support p/m
  • 3 Hours Remote Support p/m
  • Computer Clean-up for up to 5 Computers **
  • 24 Hours Response Time ****
  • 10% off any additional bills *****

Gold Package

£200Monthly
  • Email and Telephone Support *
  • 3 Hours Onsite Support p/m
  • 5 Hours Remote Support p/m
  • Computer Clean-up for up to 10 Computers **
  • Online Encrypted Backup ***
  • Anti-virus Monitoring
  • Backup Monitoring
  • 8 Hours Response Time ****
  • 20% off any additional bills*****

* There is a fair usage policy on all our services and we may advise that an on-site visit may be required to solve a problem.

** Cosmic Computers will clean up your computers within your business on a monthly basis. We will also look at the systems security and look for issues which may cause a problem in the future.

*** A weekly or monthly backup will be completed. If you have a server there is an additional £5 fee per month.

**** The response time applies to working days – Monday to Friday. Cosmic Computers, where possible, will sort out urgent fixes, where the problem affects the day to day running of your business, within this time. However getting parts and Internet downtime may be out of our hands and we will contact the relevant companies to try and resolve any problems quickly. For non-urgent upgrades we will inform you, within the response time, as to how long it should take to complete the task.

***** The discount applies only to labour and does not include parts.